USC Provost IT Office

Final Design (homepage)

my impact

Below is a brief overview of my impact and contributions to the team throughout the years. Please allow a couple seconds for the slides to load :)

research insights

user interviews

card sorting

We interviewed 6 active users to gain insight on how they utilize the internal portal. Below are the main opportunity areas I pinpointed from the interviews.

What is the current experience like on the internal incident reporting tool?

Lack of comprehension‍
Hard to navigate around the portal, and vagueness in the terms used in the site

Content overload‍
Lots of redundant content, and an overwhelming amount of information overall

Confusing site directory‍
There are various forms for the same task/issue and is confusing to decide which one to use

Card sorting is a UX research method where participants organize topics into groups based on similarity, helping to understand user mental models.
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How do users organize existing content on the internal incident reporting tool?

Users grouped the existing content on the site into 4 categories, revealing insights on how we could organize site content for clarity on the redesign

solidifying project goal

Design an internal incident reporting tool that allows USC employees to easily find, manage, and submit IT issues as tickets.

Identifying design opportunities

Assessment of the current USC employee internal incident reporting tool:

WordPress

ServiceNow

Redesigned homepage of the USC employee internal incident reporting tool:

site development in progress

This project is still ongoing and is expected to launch by late 2024. Check back later for more updates!